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How we listen
We’ll be asking you what’s working and not working:
- informally in meetings, one-to-ones and visits
- at person-centred reviews
- at local family and friends’ forums
- at our Everybody Counts groups and through the Dimensions Council
- in annual surveys of family & friends, tenants and colleagues
The Discovery Council
Every person we support can share their views at local Everybody Counts groups. The Discovery Council represents these views to Board through its connection via the wider Dimensions Council.
Here’s what the Council got up to in 2024:
Check your Connection
Quality Consultants
Around 40 people we support across Dimensions (including Discovery) are also paid to be quality consultants (experts by experience) – getting involved in everything from quality checking our services from Somerset to Cornwall, to supported interviewing and induction training for all our new colleagues.
Quality Consultants accompany our quality assurance reviewers on their regular reviews of services across the West country. As experts by experience, they often pick up things that the reviewers do not.
Find out more about our quality consultants.
Family Consultants
Listening to families gives us the best chance of getting things right, and we do that in so many ways.
Family consultants are a particular part of Dimensions’ (including Discovery’s) DNA. They support our operational teams across the South West.
The family consultants are there to help families express concerns. They help bridge the communications gaps that can sometimes exist between providers and families, and they champion the rights of families across Discovery.
Many of our family consultants are also trained to quality check services.
Find out more about how we involve families