Person-Centred Support at Discovery
At Discovery, you are at the heart of everything we do. Our approach is person-centred, active support, designed to give you more choice, control, and independence.
Personal and Meaningful Care and Support
Your support plan is personal, creative, and collaborative—reflecting your character, ambitions, and needs. We start by asking person-centred questions, leading to meaningful conversations and decisions that shape your life.
Support Planning That Puts You First
We begin by understanding who you really are. Your One Page Profile and support plan identify what matters most to you and are created with you and the people who matter in your life. This active document guides us in helping you achieve your goals and stay connected to the things you love—setting you up for a full and happy life.
Annual Person-Centred Reviews
Every year, we celebrate your achievements through a Person-Centred Review. This process reminds us what matters to you, explores new possibilities, identifies challenges, and agrees on how we can best support you to live the life you choose.
What are Person-Centred thinking tools?
At Discovery, we use person-centred thinking tools—simple, structured templates that guide meaningful conversations. These tools help us capture important information for person-centred planning, improving understanding, communication, and relationships.
Integrated into Your Support Plan
Some of these tools form part of your personalised support plan, ensuring care that truly reflects your needs and goals. We record and share this information through iPlanit, our secure digital platform.
Family Access Made Easy
Families can view support plans, daily records, photos, and calendars via our family portal, keeping everyone informed and connected.
Some of the better-known person-centred thinking tools we use include:
- Communication Chart
- Decision Making Profile
- From Presence to Contribution
- Good Day / Bad Day
- Perfect Week
- Important To / Important For
- Matching Support
- Relationship Circle
- Community Mapping
- Working / Not Working
What does a Person-Centred Review look like?
Our ‘Activate’ model
Video support plans
At Discovery, some people we support choose to have a video support plan alongside their written person-centred plan. Video doesn’t replace the plan—it enhances it.
Why Use Video?
Video helps capture aspects of a person’s personality, preferences, and routines that are hard to describe in words. It ensures colleagues provide consistent support, reducing anxiety and improving quality of care.
Benefits of Video Support
- Demonstrates how a person responds to the right support
- Shows preferred routines and communication styles
- Increases control and independence by making support more accurate
We’ll always discuss this option with you to make sure it works for your needs.
It’s remarkable to see how far Discovery has come since those early candid conversations… The transformation in your services is evident not just in the operational outcomes, but in the genuine gratitude and positive feedback you now receive.