4th March 2026
There was a time at Jasmine when a knock at the front door set off a familiar chain of events. One of the people who live there would be supported to answer it – but only one in five could physically open the door themselves. Communication about whether to let someone in often had to be interpreted by colleagues. Even more striking, when returning home, people frequently had to ring their own doorbell and wait to be let into their own homes.
It prompted an important question: Why should anyone have to ring their own doorbell and wait to be welcomed into their own home? And why should people who don’t live there hold the control?
From that moment, change began.
The team reached out to Discovery’s internal assistive technology specialists, who connected them with a specialised, approved company. Together, they explored every possible option with one clear goal – ensuring that every person who lives at Jasmine could independently control access to their home.
The solution was simple, thoughtful and brilliantly inclusive.
Inside the front entrance, two push buttons were installed: one positioned at waist height for those able to extend their arms, and another at foot level for people who are unable to do so, allowing them to press it with a kick. Outside, a secure key fob system was introduced, giving each individual personal access to unlock the door when they return.
Securing funding for the project was the next hurdle, as there was no designated budget in place. With strong backing from the finance team, operations director and managing director, a solution was agreed that made the vision a reality. Their support ensured that independence and dignity remained at the heart of decision-making.
Importantly, the people who live at Jasmine were involved every step of the way. They reviewed the different button designs and unanimously chose the final appearance. The door itself, largely made of glass, allows everyone to see who is outside before making their choice.
Each person now has their own key fob. No colleagues have access to these unless accompanied by someone who lives there. People have even personalised how they carry them – some on necklaces, others on keychains or lanyards – adding an extra layer of individuality and pride.
The impact has been immediate and powerful.
The smiles when a family member, friend or support colleague arrives, and people realise they are the ones in control of welcoming them in, have been unforgettable. There have also been plenty of laughs when someone decides to playfully leave a visitor waiting just a little longer. And when returning home, key fob in hand, unlocking their own front door independently, it is a moment that speaks volumes.
At Jasmine, a door is no longer just a door. It is a symbol of choice, autonomy and belonging.